Special attention to passengers at Lithuanian airports
Today Lithuanian airports celebrate their already traditional Client’s Day. This is the third time that Vilnius, Kaunas and Palanga airports undertake this initiative: from 4 a.m. to 4 p.m. all airport employees will turn their attention to passengers.
“The Client’s Day is primarily dedicated to passengers because they are our clients. We want to be as close to them as possible and to get to know their various needs and emotions they experience before a flight; therefore, some of us get up before 3 a.m. and go to do the job in aviation security check-points. Such a practice when managers carry out a part of the company's key activities is rather common abroad - we, as well, want to feel what is on the mind of our colleagues and what our passengers are lacking,” says Indrė Baltrušaitienė, Head of Communications and Marketing at Lithuanian Airports.
Wearing special t-shirts, the administration employees of Lithuanian airports and invited guests will service the passengers during the entire day; a number of prizes established by the airports and their partners will be distributed – Fast Track and Business Lounge invitations, sweets, an opportunity to send a free holiday postcard to one’s family and friends; 4 tours will also be held today in the spaces of Vilnius and Kaunas airports which are usually not accessible to passengers.
This time Lithuanian airports invited all companies operating in the area, as well as the colleagues from the Ministry of Transport and Communications and other institutions in the city, to contribute to the Client's Day. Representatives from the Civil Aviation Administration and Klaipėda State Seaport Authority also plan to pay a visit to the Lithuanian airports and to communicate with passengers.
Expressing their gratitude to the contributing partners – pharmacy Švento Kristoforo vaistinė, bar Švyturys, Reitan Convenience Lithuania, Coffee Hill, Venter, Baltic Airport Services, Via Baltica pramogos, Marius Bacevičius, GTS Palanga – Lithuanian airports are hoping to expand this idea in the future.