Frequently Asked Questions

Arrival

1. Where can I park my car at the airport?

You can park your car in short-term and long-term parking lots. Check the scheme of parking lots at the airport: https://kaunas-airport.lt/index.php?lang=en&page=parking_scheme

2. How can I pay for short-term parking in the airport

If you want to pay for parking in a parking lot, you can pay in cash via automatic payment machines in parking lots P1 and P2. The machines accept 10, 20, 50 cent, 1 and 2 euro coins and 5, 10, 20 and 50 euro notes. You will get the change in coins ONLY. Remember that you have to pay for parking in the airport's parking lot before leaving. Please keep the ticket you get on arrival at the airport. Upon payment, you have to leave the parking lot in 20 min. If an automatic payment machine is out of order, you do not have the coins or notes of the required denomination or you could not print a receipt, you can also pay for parking at the Information Centre of Kaunas Airport by paying in cash or by card.

3. Where can I leave my car at the airport for several days?

You can leave your car for twenty-four hours or more in a long-term parking lot. Check the scheme of long-term parking lots: https://kaunas-airport.lt/index.php?lang=en&page=parking_booking

4. Should I book a spot in a parking lot in advance?

We highly recommend that you book a long-term parking spot in advance. For your convenience we offer an online advance parking reservation service at: https://kaunas-airport.lt/index.php?lang=en&page=parking_booking

5. Can I get a VAT invoice for parking a company car in the airport

Yes. If you want to get a VAT invoice for parking in the airport's parking lot, go to the Information Centre in the passenger terminal. If you book a long-term parking service online at https://kaunas-airport.lt/index.php?lang=en&page=parking_booking, tick the appropriate box.

6. Whom should I contact if I have further questions about parking at the airport?

You may call the Information Centre at Kaunas Airport by dialling +370 612 44442 or write an e-mail to info@kun.lt. Please note that all automatic cash-desks and arrival/departure facilities are connected to an operator by means of communications in order to provide you with urgent help if you need to enter or leave the parking lots and you face technical problems.

7. How can I arrive at the airport or go to the city?

"There is a regular city bus No. 29 from Kaunas Airport to Kaunas on the route Airport-Train Station. You can find the bus timetable here:  http://www.kvt.lt/en. You can also reach Kaunas by shuttle bus No. 120 or taxi. You can call the taxi recommended by Kaunas Airport by dialling +370 37 333 111."

Check-in

1. Can I buy a flight ticket at the airport?

For Ryanair tickets please contact the ticketing offices of the ground handling company Litcargus UAB in the passenger terminal at Kaunas Airport. Phone: +370 37 750 195, +370 630 33305, e-mail tix.kun@litcargus.lt

2. Can I print a flight ticket at the airport?

Unfortunately, you cannot print your flight ticket at Kaunas Airport.

3. Can I go abroad with my ID card?

The State Border Guard Service specifies that passengers can travel with the ID card in the majority of European countries, except Turkey. Passengers, however, must have a passport and a visa, if necessary, to go to non-Schengen area countries, depending on the destination country. Usually, passengers have to get a valid visa issued before departure before going to Russia, Belarus, Ukraine and Israel.

4. What is the check-in procedure for passengers who bought their flight tickets online?

"All Ryanair passengers (including passengers travelling with children under 2 years old) must check-in online. To check-in online at www.ryanair.com, select ONLINE CHECK-IN, choose one of the suggested options, fill in the required information and click ONLINE CHECK-IN. After checking-in, print your boarding pass. If you forget to check-in online as required by the airline's regulations, you will be charged EUR 45 at the airport. If you checked-in online but you do not have your boarding pass (printed or mobile), you will be charged EUR 15 for reprinting your boarding pass. You will find Ryanair table of optional fees here: http://www.ryanair.com/en/questions/search/?q=fees If you are travelling with your hand luggage only, you have checked-in online and you have your boarding pass, you can go straight to the passenger security screening point. If you are travelling with your checked baggage and you have your boarding pass, you should submit your baggage at one of check-in desks, then go to the passenger security screening point. In this case we would recommend you to come to the airport 2 hours before the flight. Check-in closes 40 minutes before the departure time. Passengers arriving late for check-in will be denied boarding. "

5. When does passenger check-in start and close?

An airline or a broker should provide you with necessary information on the time and procedure of passenger check-in in advance. Unless you have been informed otherwise, the check-in procedure usually starts two hours before a flight and closes 40 minutes before the departure time. Passengers arriving late for check-in will be denied boarding.

6. What should I do if I am late?

You should contact the office of the airline at the airport and report your situation.

7. How many pieces of hand luggage can I take into the cabin?

Passengers can carry two pieces of hand luggage with maximum dimensions of 55x40x20 cm and 35x20x20 cm weighing up to 10 kg.

8. Is the weight of my laptop added to the total weight of hand luggage?

The laptop weight is not added to the weight of other hand luggage.

9. How much baggage can I take to the EU and other countries?

Ryanair

Each passenger may check in up to three checked bags upon payment of the applicable checked baggage fees by electing to purchase a checked baggage allowance of 20 kilos when they make their initial booking.

10. What fees apply per extra kilo?

The excess baggage fee applied by Ryanair is EUR 10 per kilo.

11. What should I do if I have made a mistake typing my family name during online purchase of a flight ticket?

You should contact the airline or a ticket vendor where you have bought your flight ticket.

Restricted baggage items

1. What amount of cash, cigarettes and alcohol can I carry in my baggage?

The amount of alcohol and tobacco products purchased or carried for personal use is not restricted while travelling within the EU. Each country may set its restrictions on the amount of tobacco products and alcoholic beverages for personal use. It is highly recommended to contact the airport customs with regard to this issue by dialling (+370 37) 399151.

2. What amount of medicines can I take onboard?

You can take small amounts of prescription and over-the-counter medicines for personal use, such as painkillers, medication for fever, digestive disorders, malaria, contraceptive pills, etc., in your hand luggage. We recommend you to take a prescription or a medication passport for prescription medicines. Insulin is considered a vital liquid drug, thus, the 100 ml limitation for liquids allowed as hand luggage is not applied. Please contact the Kaunas airport customs with regard to the transportation of medicines as hand or checked baggage by dialling +370 37 399151.

3. Is there a VAT refund service (Tax Free) at the airport?

This service is provided by the airport customs office.

4. What restrictions apply on food?

Here you can find all the necessary information on the transportation of animal and plant products, dietary supplements, etc. by air: http://vmvt.lt/?language=en

5. Whom should I contact regarding the transportation of my pet?

You should first contact the airline, which you chose to travel with. For further information on pet transportation please call the State Food and Veterinary Service at +370 52739042. Also read the regulations on pet transportation at: http://vmvt.lt/animal-health/travelling-pets?language=en

Checked baggage

1. Can I bring canned foods in checked baggage?

Yes, you can.

2. Can I carry jam or pickled vegetables in checked baggage?

Yes, you can.

3. Can I carry car parts in checked baggage?

Yes, you can, if the part has not been used as a vehicle fuel system component (it was not in contact with combustible materials, e.g. fuel, grease, oil).

4. Can I carry weights in checked baggage?

Yes, you can.

5. Can I take a knife in checked baggage?

Yes, you can.

6. Can I bring tradesman's tools (screwdrivers, pincers, chisels, etc.) in checked baggage?

Yes, you can.

7. Can I carry toy guns (pistols, bows, slingshots, swords, etc.) in checked baggage?

Yes, you can.

8. Can I carry sparklers in checked baggage?

Sparklers are prohibited in both hand luggage and checked baggage.

9. Can I leave my baggage at the airport?

You cannot leave your baggage at the airport unattended. It might be taken by the aviation security officer for examination.

Hand luggage

1. Can I take cosmetics in hand luggage?

You can have containers, including cosmetics, the volume of which does not exceed 100 ml in your hand luggage; all containers have to fit in one 1 l resealable plastic bag. Look for plastic bags at check-in desks at the airport's terminal or next to a passenger check post.

2. What size a 1 l resealable bag should be?

A 1 litre resealable plastic bag should not be bigger than 16 x 24 cm.

Bag

3. What substances are considered liquids?

Substances or products in the form of liquids, aerosols or gels, i.e. pastes, lotions, liquid/solid mixtures, the contents of pressurised containers, e.g. toothpaste, hair gel, shampoo, drinks (water, juice, lemonade and other beverages), soups, mayonnaise, yoghurt, syrups, perfume, shaving foam and other similar products are considered liquids.

4. Can I carry food in hand luggage?

Solid foods can be carried in both hand luggage and checked baggage. All liquids (e.g. yoghurt, juice) carried in hand luggage must be in containers not exceeding 100 ml. All liquids must be placed into a single 1 l bag. All liquids (excluding medicines, baby food and liquids in safe disposable bags) which exceed 100 ml must be carried in checked baggage.

5. Can I take honey in hand luggage?

You can bring honey of any consistency in your hand luggage.

6. What amount of food/liquids for infants can be carried in hand luggage?

Legal acts do not provide for a specific amount of infant food which a passenger may carry in hand luggage. You can take as much food as it is required for the entire trip (the remaining part should be kept in checked baggage). Aviation security staff are entitled not to allow the carriage of excessive amount in case it is considered that there is more liquid food than required for the trip.

7. Can I take car parts in hand luggage?

Yes, you can, if the part has not been used as a vehicle fuel system component (it was not in contact with combustible substances, e.g. fuel, grease, oil). Please contact Aviation security division by phone +370 614 25990 for specific details of the shipment.

8. Can I carry canned foods in hand luggage?

It is not allowed to carry canned foods kept in liquid.

9. Can I bring jam or pickled vegetables in hand luggage?

It is not allowed to carry jam or pickled vegetables in hand luggage because these products are considered liquids.

10. Can I carry medicines in hand luggage?

There are no restrictions for solid medicines (e.g. tablets, powder medicines) in your hand luggage. Liquid medicines can be carried in hand luggage in containers not exceeding 100 ml. You can take as many containers as you can fit into a 1 litre resealable plastic bag (you can put liquid cosmetics, contact lens solution, cough medications, etc. into it). You are allowed to carry liquid medicines exceeding 100 ml in your hand luggage when the medicines are required for your trip and are prescribed (a passenger must present a prescription indicating the name of medicine and the surname of the passenger to whom the medicine has been prescribed to an aviation security officer). You have to take out liquid medicines exceeding 100 ml from your hand luggage before security screening and show them to an aviation security officer.

11. What amount of liquid injection medicine can I carry in hand luggage?

Legal acts do not provide for a specific amount of injection medicine which a passenger can carry in hand luggage but aviation security staff will only allow such amount onboard which is required for the entire trip (the remaining medicine should be put into checked baggage). A passenger must evaluate how much medicine will be required during the trip and provide an aviation security officer with a logical explanation, e.g. a passenger is flying from Lithuania to London (an aviation security officer sees it in the boarding pass presented at the airport) but the passenger will further fly from London to Beijing; therefore, when carrying a larger amount of medicine the passenger must present a proof of a longer trip to the aviation security officer, i.e. a boarding pass for the flight London - Beijing, etc.

12. Can I bring weights in hand luggage?

It is not allowed to bring weights in hand luggage but you can carry them in your checked baggage.

13. Can I carry a knife in hand luggage?

You can carry a knife in your hand luggage if its blade is not longer than 6 cm, it unfolds easily (it does not open automatically) and it is not sharpened on both ends.

14. Can I bring tradesman's tools (screwdrivers, pincers, chisels, etc.) in hand luggage?

Tradesman's tools can be carried in hand luggage if their blade or shaft is not longer than 6 cm. You can bring tradesman's tools with any blade or shaft in checked baggage.

15. Can I carry lighters or matches in hand luggage?

You can carry a box of regular matches or a regular lighter on your person only (e.g. in your pocket, not your hand luggage or bag). You can bring a Zippo lighter on your person only if the fluid in it is absorbed, i.e. there is a wick in the lighter.

16. Can I bring lighter fluid and liquid gas cartridges?

It is forbidden to carry lighter fluid and liquid gas cartridges by air transport.

17. Can I carry toy guns (pistols, bows, slingshots, swords, etc.) in hand luggage?

It is not allowed to carry toy guns in hand luggage but you can bring them in checked baggage.

18. Can I carry an electric potato grater in my hand luggage?

Yes, you can, but only after you remove cutting blades from it.

19. Can I carry sparklers in my hand luggage?

Sparklers are prohibited in both hand luggage and checked baggage.

20. Can I leave hand luggage at the airport?

You cannot leave your baggage at the airport unattended. It might be taken by the aviation security officer for examination.

Security screening

1. I have a metal implant in my body after the surgery. Do I need to have a doctor's note? How will aviation security staff do the screening procedure?

It is recommended to have a doctor's note but it is not required in Lithuania. If you cause a walk-through metal detector to alarm, tell the aviation security officer about the metal implant and indicate the place where you have it, and aviation security staff will check you manually. In any case, you may ask aviation security staff to check you in the thorough examination room in the absence of other passengers.

2. I have a pacemaker in my body. Can the security screening equipment (e.g. a walk-through metal detector) interfere with its function?

The manufacturers of walk-through metal detectors guarantee that their equipment does not interfere with the function of a pacemaker. Nevertheless, a passenger has a right to ask the aviation security officer not to be screened by a walk-through metal detector. Usually, in such a case a passenger is checked manually.

3. How will I be checked by aviation security staff if I have an artificial limb? Do I need a doctor's note?

Tell the aviation security staff that you have an artificial limb before the screening procedure. Depending on the type of your artificial limb (e.g. the amount of metal in it), the aviation security staff will either screen you by means of a walk-through metal detector and/or manually as well as a drug and explosive detector. It is recommended to have a doctor's note but it is not required in Lithuania. In any case, you may ask the aviation security staff to check you in the thorough examination room in the absence of other passengers.

Travel documents

1. What documents does a minor travelling with one parent or alone require to go abroad?

"If a minor is travelling with one parent, only his or her personal identity document is required. A written parental consent of another parent is unnecessary. If the family name of the minor is different from the family name of the accompanying parent, the Border Inspection of the Republic of Lithuania may ask for the birth certificate of the minor. If a minor is going with a personal attendant, a minor is required to have a personal identity document as well as a written consent of one of the parents or a foster-parent on the child's travelling with a personal attendant and a copy of it. The authenticity of the signature in the consent has to be approved by a notary or an official of the Embassy of the Republic of Lithuania or the consular institution or a senior local government official. Please call the Border Inspection of the Republic of Lithuania to get more information on a minor travelling abroad alone or with an accompanying person in advance at +370 37 399319. "

Other services at the airport

1. What should I do if I lost or left my belongings at the airport?

If you lost or left your belongings or documents at Kaunas Airport, please call the Information Centre at the airport at +370 612 44442.

2. What should I do if my baggage has gone missing and was not delivered during the travel? What should I do if I left or lost my belongings in the cabin?

If your baggage went missing during the trip, please contact the ground handling company Litcargus UAB by phone +370 37 758 010 or e-mail: pax.kun@litcargus.lt.

3. Can I pay by credit or debit cards at the airport?

You can pay by card in all sales points at the airport.

4. What are the opening hours of the offices, shops, cafés, etc. at the airport?

You can find all the necessary information on the shops, cafés and other service providers at the airport at https://www.kaunas-airport.lt/index.php?lang=en&page=terminal_layout

5. What should I do if I left my bank card in the ATM at the airport?

Contact your bank to block the lost card immediately. If you left your card in the multi-bank ATM, call +370 5 236 1361. If you left your card in the ATM of some specific bank, contact the bank directly.

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