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Date of your flight: *

Your flight destination: * City

Your type of disability: * Please choose the option that suits you best

Passenger using a wheelchair only;

Passenger unable to walk long distances and climb stairs;

Passenger with a visual impairment;

Passenger with a hearing impairment;

Other type of disability:

How did you arrive at the airport? *

By public transport;

In your own car;

With a taxi;

Brought by friends or relatives;

By using the “Social Taxi”;

By plane;

Other.

Was your arrival at the airport pleasant and comfortable? *

Yes

If your arrival at the airport was not pleasant, please explain why: *

How did you call assistance worker on arrival at the airport? *

I used one of the existing emergency call points (in car park P1 or P2);

I informed the employee at registration;

I pressed the emergency call button in the terminal, in the waiting area for passengers with special needs;

I called +370 659 83430;

People were waiting for me by the plane.

How long did you wait for the assistance worker(s) to arrive at the agreed pick-up point (departure) or on the plane (arrival)? *

People were waiting for me by the plane;

Up to 5 min;

5-10 min;

Over 10 min;

Did not arrive.

Have you used the service for passengers with special needs? *

Yes

Was this the first time you have used assistance for passengers with special needs at an airport? *

Yes

How do you rate the professionality, helpfulness and courtesy of airport staff?

Assistance workers *

Good;

Average;

Bad;

I cannot rate.

Check-in *

Good;

Average;

Bad;

I cannot rate.

Aviation security *

Good;

Average;

Bad;

I cannot rate.

Passport control *

Good;

Average;

Bad;

I cannot rate.

Restaurants/bars/cafes *

Good;

Average;

Bad;

I cannot rate.

Shops *

Good;

Average;

Bad;

I cannot rate.

Boarding to plane *

Good;

Average;

Bad;

I cannot rate.

Disembarking from plane *

Good;

Average;

Bad;

I cannot rate.

If you have rated it as “bad”, please comment on your answer: *

Were you satisfied with the assistance service for passengers with special needs? *

Yes

Your suggestions and comments: *

Survey questionnaire for passengers with special needs

How do you rate the professionality, helpfulness and courtesy of airport staff?